Before delivering your item, the carrier will contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item "curbside" at the end of your driveway. Some drivers are willing to do more, but to be safe, if you require assistance getting the rug inside your home, please arrange for it prior to the arrival of the item. Carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:

FOR VISIBLE DAMAGE: If packaging shows visible signs of damage, open your item immediately to check its contents. If possible, ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. If you feel like this merchandise is acceptable with the noted damages you should accept the merchandise and determine if this merchandise can be retained with an allowance.

FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment. If you discover concealed loss or damage, report it to the freight carrier immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.

REQUESTING AN INSPECTION: After delivery, contact your local freight carrier's service center or freight carrier's customer service department to help you determine if an inspection and formal written report will be required. Occasionally the freight carrier may not have an inspector examine the damaged freight. Instead the freight carrier may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim. Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages contact Homestitch immediately and we will process a replacement order for you and handle all of the dealings with the freight company. Remember, once you sign for the item or give permission to the freight carrier to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.