Help and FAQ
Need some help? Try browsing our FAQ to see if your issue has already been addressed. If not, you can always contact us at support@homestitch.com and we'll be happy to help.
- Do you have any store locations?
- Will using my vacuum cleaner's beater bar void my area rug warranty?
- Do you offer discounts to interior designers?
- Do you have corporate discounts?
- How do I know what rug is the right rug for me?
- How do you guarantee my privacy?
- How do I get a copy of my receipt?
- What should I do if there is a problem with my order?
- How does a price match affect sales tax, shipping charges or processing fees?
- Can I combine a price match from Homestitch with any of your other promotions?
- Are there other price match restrictions?
- How does an item qualify for a price match?
- What items do not qualify for a price match?
- Do you price match competitor's pricing?
- Can I pre order or reserve pricing on an out of stock item?
- How long will it take for a backordered item to arrive?
- How can I reach out to Homestitch?
- Can I hold parts of my order?
- Can I change or cancel my order?
- How do I check the status of my order?
- Can I refuse delivery of my item?